Questions
Frequently Asked Questions
Everything people ask us before ordering, answered clearly. If your question is not here, ask us, we answer every message.
Is this a physical print or a digital download?
Every piece we sell is a physical print: on stretched canvas, framed canvas or aluminium, depending on the artwork. Every order is a real object made for you, never a digital file, and it arrives ready to hang, with the mounting hardware included or already fitted.
Do you charge for shipping?
No, shipping is free everywhere in the United States. There is no minimum order and no surcharge on larger sizes. The price shown on the product page is what you pay.
Where do you ship?
KotelArtstore currently ships within the United States only. If you are outside the US, contact us before ordering.
How long will my order take to arrive?
Production takes 2 to 5 business days, because your piece is printed after you order it rather than pulled from a shelf. Delivery within the US then takes 3 to 8 business days, and every order ships with a tracking number.
Do you accept returns?
If it arrives damaged, is not the piece or size you ordered, or has a printing fault, we reprint it and send a new one at our cost. Tell us within 30 days of delivery; there is nothing to send back. Because every piece is made to order just for you, the guarantee covers these cases rather than change-of-mind returns. The full terms are on the Returns page.
What size should I choose?
Measure your wall, then mark the outline in painter’s tape and look at it for a day: art almost always looks smaller on a wall than it does on a screen. Available sizes differ per artwork: most pieces come in seven sizes from 8×12″ to 40×60″, while the panoramic pieces come in three. If you are unsure, send us a photo of the wall and we will show you the piece on it, at its real size.
Is the texture real? Is there actual gold leaf on the canvas?
It is a print, and the texture and gold are part of it. The impasto look and gold-leaf effect you see are part of the printed image, which was made digitally, so the finished surface is smooth, with no raised paint, metallic material or hand-applied texture. We note this on every listing so you always know exactly what arrives.
How is the artwork made?
Each piece is created by Eran Regev using AI-assisted tools under his own artistic direction: the composition, palette and texture come from his prompting and curation, and every image is selected and prepared for print by him. We share this openly on every listing, so you always know how your piece was made.
Where is it printed?
The artwork is created in Israel; printing, stretching and shipping all happen in the United States through our production partner Printful. Nothing crosses a border on its way to you, so there are no customs delays or import charges.
Can I get it framed?
Many artworks are also sold as a framed canvas, set in a solid pine frame with the wall mount already fitted: choose Framed canvas on the artwork page where it is offered. For an artwork without that option, message us with the size you want and we will send the frame options and a quote.
What is the Kotel?
The Kotel, also called the Western Wall, and in Yiddish the Kosel, is the surviving retaining wall of the Second Temple compound in Jerusalem, and the most significant site of Jewish prayer in the world. Its limestone courses have stood for roughly two thousand years, and visitors traditionally place written prayers in the gaps between the stones.
What does impasto mean?
Impasto is a technique from oil painting: the paint is laid on so thickly that every brush and knife stroke stays visible. Here it names the style of an image. The pieces described as impasto were made digitally in that style, and it suits the Kotel because the heavy, broken strokes echo the weathered stone of the wall. What you receive is a print with a smooth surface: the impasto is in the picture, not on the canvas.
Is this a suitable Jewish gift?
It is one of the most common reasons people buy from us. Kotel art is a traditional gift for a Chanukat HaBayit (חנוכת הבית, dedicating a new home), for a Jewish wedding as a couple builds their first home, and for a Bar or Bat Mitzvah. Hanging meaningful art is an act of Hiddur Mitzvah (הידור מצווה), beautifying a space that serves as a Mikdash Me’at (מקדש מעט), a small sanctuary.